Frequently Asked Questions

Questions






How can I contact American Beauty outside of the U.S.?
Can't find the answer you are looking for? Go to our Contact Us form.


Does American Beauty test products on animals?
No. American Beauty is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

American Beauty fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.



How does American Beauty conduct safety testing?
Consumer safety is a top priority at American Beauty. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing, and engineering. To ensure the safety of all products brought to market by American Beauty, formulations and their packaging must exceed the high company standards for ingredient preservation and stability, product efficacy, and package compatibility.

American Beauty employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous exploration of new technologies in advanced skincare and makeup development, R&D works with suppliers and leading universities where research is conducted in dermatology, skin aging, and cellular biology.

All American Beauty products are tested for irritants and allergens using biological assays and human volunteers. We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law.



What is American Beauty doing about REACH, the new EU chemicals regulation?
Click here to learn more about REACH - for Consumer, Web Site, and Media Responses.



Where can I buy American Beauty products?
American Beauty products are available at Kohl's Department Stores located throughout the United States, and at Kohls.com. To find a store that carries American Beauty near you, click here. To shop at Kohls.com, click here.



How should I apply for a job at American Beauty?
American Beauty was created in 2004 as one of the original BeautyBank (The Estée Lauder Companies’ entrepreneurial think-tank) brands. American Beauty is a luxurious makeup, skin care and fragrance brand that celebrates the beauty of American style. American Beauty is available exclusively in the United States at Kohl’s Department Stores and online at kohls.com.

At American Beauty, there are several different types of job opportunities available. For more information, please click here. We are an equal opportunity employer.

If you are interested in selling American Beauty at a Kohl’s Department Store, please visit kohls.com for employment information. Please note in this role you would be employed by the Kohl’s Department Stores not by American Beauty. Kohl’s Department Stores makes all final hiring decisions for this position.



How should I apply for a job at American Beauty?
If you experience technical problems with Kohls.com click here.

Questions regarding an American Beauty Cosmetics Order Placed at Kohls.com:

• To modify your order, click here.

• Questions about order accuracy or damaged items, click here.

• Questions regarding order payment issues, click here.

Questions regarding an American Beauty Cosmetics purchase made at a Kohl's Department Store click here. Or call Kohl's Customer Service at 1.866.887.8884


How can I contact American Beauty outside of the U.S.?
Customer Service outside of the US:
Europe: (toll-free) 0800 074 6905 / 0870 034 6700
Thailand: (662) 6246037
China: 800 820 8976


Sign up for the American Beauty Email Newsletter
Contact Us Registration Site Map Store Locator Privacy Policy Terms and Conditions


Available exclusively at KOHL'S and KOHLS.com.